Return & Refund Policy

Return and/or Refund Eligibility:

• Delivered within the last 14 days

• Original packaging and tags are still intact on the product

• Undamaged product and packaging

• Claimed issue or blemish is beyond the expected irregularities and differences that naturally occur with hand-crafted and/or custom products.

• This store makes every effort to disclose in product listings any known aspects of a product that may have variability in it's characteristics.

• This store reserves the right to require a photo submission of the product issue or condition before providing return shipping or return request approval.

• Our team will make up to 3 attempts over a maximum 2 week period to communicate with you about eligible Returns, Refunds or Exchanges via email and/or phone information provided.  If we are unable to hear from you during that time then the store will consider the transaction completed.

Shipping and handling charges are non-refundable unless the item was shipped incorrectly by the store, broken or defective.

*See below section for items that arrive damaged.*

Returning an item is at your own risk until our team has received and/or inspected it. The cost to ship any unwanted items back to the store is at the cost of the customer. Refunds may not be processed until after we have received the item(s). Please allow 3-5 business days after delivery for returned products to be inspected.

All Products: Damages & Issues

Please inspect your order within 2 days of opening and submit a return claim if the item is defective, damaged, you receive the wrong item, or you want to initiate a return. We will respond to your inquiry within 24 hours and will evaluate the issue and do our best to make it right.